Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What makes MATE the Label sustainable?
We prioritize the health of the planet and its people by using non-toxic, natural, and organic materials. Our supply chain is localized in Los Angeles to minimize our carbon footprint and ensure ethical manufacturing practices.
How do I care for my organic cotton garments?
To extend the life of your MATE pieces, we recommend machine washing cold with like colors using a gentle, eco-friendly detergent. Tumble dry low or lay flat to dry to maintain the integrity of the natural fibers.
What is your return and exchange policy?
We offer returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain sale items may be marked as final sale and are not eligible for return.
When will my order ship?
Orders are typically processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information to monitor its progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. Since we use natural fabrics that may have slight variations, we recommend comparing your measurements to our chart for the best fit.